Shipping policy

Shipping Policy

Business Name: Map and Memoir
Website: https://mapandmemoir.in/


1. Order Processing Time

All orders are processed within 5 - 6 business days (excluding Sundays and public holidays).

Once your order is processed, you will receive a confirmation email with tracking details.

During peak seasons, sales, or product launches, processing times may be slightly extended.


2. Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.


3. Shipping Charges

  • Free shipping all over india


4. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS.

Customers are responsible for monitoring shipment status using the tracking information provided.


5. Incorrect Address / Delivery Issues

Please ensure your shipping address and contact details are accurate.

We are not responsible for:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Delays caused by courier partners

If an order is returned due to incorrect details, re-shipping charges will apply.


6. Damaged or Lost Packages

If you receive a damaged package, please:

  • Record an unboxing video immediately

  • Contact us within 48 hours of delivery

  • Share photos and order details

We will investigate the issue and offer a replacement or resolution if applicable.

We are not liable for packages marked as delivered by the courier but claimed as not received without proof.

7. Contact Information

For shipping-related queries, contact us at:

Email: mapandmemoir@gmail.com
Phone/WhatsApp: 9225585508